Question 1

Minimum Order

Accepted Answer

Hire items (A) We do not have a minimum spend for hire items. Whether you would like to hire 1 tealight, or 500 there is no minimum (or maximum) spend!    Floristry (B)  We require a minimum spend of £500 for all floristry. We therefore are mostly unable to supply for example, one bouquet of flowers.

Question 2

Do we need a deposit?

Accepted Answer

You will only have to pay a deposit for items that have a high value and therefore require a damage deposit. We will notify you if this is the case.    Yes, to secure your booking we require a 50% 1st payment of the total invoice. This is a non refundable payment. The further 50% is payable 6-3 weeks before the event date, failure to pay within this time will breach the contact and will be treated as an end of contact.

Question 3

How much will it cost?

Accepted Answer

All of our items are individually priced, which means you can determin the cost of your total spend. We do however have a minimum spend of £500 for floristry.  For a price guide break down, visit our Price Guide at www.sprigandthistle.co.uk/priceguide Delivery & Collection are not included in the cost of items, and will be priced indiviually at the end of your quote.

Question 4

Reserving your items

Accepted Answer

To reserve your items, we require a 50% 1st payment (non-refundable) of your total invoice balance. The amount quoted will be vaild for 7 days only, after this period prices are subject to change.

Question 5

Thinking of booking a consultation...

Accepted Answer

Great! Our consultations are the perfect place to start your wedding planning, we work with couples on a one to one basis and make sure that their florsitry and styling fully reflects the day they have wished for.  The consultations are free and there is no obligation to book.

Question 6

How do I book?

Accepted Answer

Your booking is only confirmed, once your 50% 1st payment has been paid & a signed copy of the terms & conditions has been sent across to us.

Question 7

Are their different payment options?

Accepted Answer

Yes, we currently offer Cash or Bank Transfers. All specific banking details will beincluded in your invoice.

Question 8

Which locations do we cover?

Accepted Answer

We cover all aspects of the North East mainly including...  Newcastle city centre, Jesmond, Gosforth, The Quayside, Morpeth, Otterburn, Alnwick, Newton by the Sea and surrounding areas.

Question 9

Period of Hire

Accepted Answer

All hire items are hired for the day requested, should you wish to hire items for a longer period please enquire directly.  E.g you have hired charger plates for the 21/07/2022 we will deliver these items the morning of your wedding to the venue, and collect the following morning.

Question 10

Making Changes or Cancellations

Accepted Answer

Changes  All products are subject to availability, therefore should a customer wish to change their products we cannot guarantee they will be available.  All change requests must be made in writing either via letter or email - please note text messages or social media messaging is not accepted.  Should you wish to change the date of your wedding, we cannot guarentee full availability and therefore cancellation and admin charges may occur.    Cancelations  Should you wish to cancel your order, you must do so in writing either via letter or email. Your 50% 1st payment is non refundable, even if your wedding is cancelled. We would suggest for this reason to take out wedding insurance.  If the cancellation is within the 6 weeks before your wedding, the full balance will still be payable.

Question 11

Delivery & Collection

Accepted Answer

Delivery/collection charges are calculated on mileage, quantities of items hired, man hours, venue access times for set-up/breakdown, any venue access restrictions.

Question 12

Damages

Accepted Answer

Hire items are the responsibility of your nominated person from delivery or collection from us if you are hiring dry-hire items.Replacement values vary but are typically 4-8 times the hire value, so items as they are antique or unique can be 10 times replacement value of the hire value. Any missing hire items will be charged at the replacement item value. You will therefore be invoiced for any damaged or missing items.    Some items require a damage deposit, you will be notified if this is the case.

Question 13

Use of Candles

Accepted Answer

We have no restriction of using real or LED candles with any of our products. We do however recommend you check with your venue, as most venues will now require the use of LED only candles due to insurance details.  We will not take any responsibilites for damage caused using candles, this is the full risk of the client.

Question 14

What happens if my items are no longer available?

Accepted Answer

Sprig and Thistle reserve the right to use the most suitable hire items in replace of any items in case of loss, damage or breakages. Please note, due to the nature of vintage props all products may not be in absolute perfect condition.

Question 15

What happens if my wedding is cancelled?

Accepted Answer

The first payment is a non refundable 50%. We would reccomend taking out wedding insurance to cover these costs. In the case that the cancellation would fall into 6 weeks before the wedding, the full invoice amount will still be payable.

Question 16

Do you hold my data/personal information?

Accepted Answer

We may use your information for the following reasons:  We keep your contact details so we can contact you regarding delivery and collection logistics. Inform you via regular newsletters about offers, hire products and our wedding planning and styling services. You may opt out of receiving this information at any time by unsubscribing from our newsletters. Please refer to our privacy policy for more information.

SPRIG & THISTLE

AN INTRODUCTION

MEET THE TEAM